Sales Manager - McArthurGlen

Summary

Reporting to the Store Leader, the Sales Manager is a luxury sales leader responsible for driving top-line sales and achieving KPIs at the McArthurGlen Vancouver location. This role combines sales leadership, operational oversight, and people development to deliver an exceptional customer experience and grow client relationships. The Sales Manager will lead events, champion digital sales tools, and coach the store team to meet sales and productivity goals.

Responsibilities

• Drive sales performance and consistently achieve/exceed KPI and top-line sales targets.
• Analyze sales and performance data to identify opportunities for client acquisition and retention.
• Manage non-controllable expenses and selling costs, including payroll and resource scheduling.
• Champion digital sales tools and ensure digital sales goals are met.
• Plan and oversee trunk shows, events, promotions and vendor relationships to maximize sales.
• Ensure adherence to health & safety and loss prevention protocols.
• Provide on-the-floor coaching, deliver training sessions, and lead regular store meetings and development activities.

Requirements

• 4+ years of retail experience with senior leadership capacity in managing a store.
• Proven track record of improving sales-related KPIs through strategy and team execution.
• Experience coaching, developing and managing high-performing sales teams.
• Ability to work standard retail hours, including opening/closing shifts, weekdays and weekends.
• Strong business acumen in luxury retail and familiarity with menswear categories (sportswear, footwear, accessories, tailored clothing).
• Comfort with sales technology and a focus on elevating both in-store and online customer experiences.