SummaryAs a Sales Manager at Montblanc in Chicago, you will co-manage the sales, customer service, and operations of the retail boutique, focusing on the growth and development of the sales team. You will play a key role in driving store sales and ensuring a luxury client experience.
Responsibilities- Plan and direct the day-to-day sales operations of the boutique.
- Develop strategies to improve customer service, drive store sales, and increase profitability.
- Develop a strong sales team to deliver consistent luxury client experience.
- Implement and execute sales initiatives.
- Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
- Ensure all products and displays are merchandised effectively to maximize sales and profitability.
- Forecast staffing needs and develop a recruiting strategy with the District Manager.
- Participate in the annual review process.
Requirements- Bachelor's degree or equivalent.
- At least 5 years of experience in retail sales.
- Extensive experience and judgment to plan and accomplish goals.
- Lead and direct the work of others.
- Excellent understanding and appreciation of the luxury goods markets.
- Excellent communication skills both verbal and written.
- Excellent interpersonal skills with the ability to cultivate good working relations within the company.
- Highly creative and an out-of-the-box thinker.
- Self-motivated, seeking challenge and growth.
- Strong analytical and organizational skills.
- Proficiency in Microsoft Office, SAP, and experience with Client Relationship Management systems and Outlook.
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