SummaryAs a Sales Supervisor at Merrimack Premium Outlet, you will support management in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will help implement company policies and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver excellent customer experiences and build loyal relationships.
- Ensure the store is guest-ready and welcoming.
- Provide styling expertise and product knowledge to drive sales.
- Illustrate the client journey and core behaviors for a unique experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand.
- Initiate regular client contact and follow-up on inquiries.
- Foster collaboration and open communication with colleagues.
- Maintain a learning attitude and seek feedback.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are organized.
- Adhere to company policies and procedures.
Requirements- 3+ years of experience in retail or sales with a focus on customer service.
- Prior leadership experience preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Passion for delivering excellent client experiences.
- Entrepreneurial spirit and openness to change.
- Creative and innovative mindset.
- Excellent organizational and time management skills.
- Passion for the Marc Jacobs brand.
- Proficiency with POS systems and Microsoft Office.
- Flexibility to work evenings, weekends, and holidays.
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