Summary
Sales Supervisor at an outlet store responsible for supporting management in driving sales, delivering exceptional customer experiences, coaching the team, and maintaining store standards and procedures.
Responsibilities
- Achieve or exceed individual and store sales and commercial KPIs
- Lead the sales floor to deliver a customer first experience and build client relationships
- Maintain a guest ready store where clients feel welcomed and comfortable
- Provide styling expertise, product knowledge, and promote seasonal trends
- Manage client contact including follow up on sales events and inquiries
- Foster collaboration and open communication with colleagues and management
- Open and close the store according to company procedures
- Ensure sales floor and stockroom are well organized
- Implement and adhere to company policies and corporate directives
Requirements
- 3+ years experience in retail, sales, or industry adjacent role focused on customer service
- Prior leadership experience strongly preferred
- Proven ability to generate sales and develop client relationships
- Strong verbal and written communication skills
- Excellent organizational, follow up, and time management skills
- Passion for the brand and product offering
- Computer skills including POS operation and Microsoft Office
- Flexibility to work evenings, weekends and holidays
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