Sales Supervisor - Chicago Premium Outlet

Summary

The Sales Supervisor supports store management with daily operations, sales performance, customer experience, and team development. This role helps maintain store standards and implement company policies and initiatives.

Responsibilities

• Achieve individual and store sales goals and commercial KPIs.
• Lead the sales floor and deliver an elevated customer experience, including styling guidance and product knowledge.
• Build client relationships, follow up on inquiries, and encourage repeat business.
• Coach and collaborate with colleagues, and support store opening and closing procedures.
• Maintain organized sales floor and stockroom standards and adhere to company policies.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience is strongly preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up, and time management skills.
• Computer skills, including POS and Microsoft Office; flexibility to work evenings, weekends, and holidays.