SummaryAs a Sales Supervisor at Cincinnati Premium Outlet, you will support the management team in driving sales and providing exceptional customer experiences. You will be responsible for coaching and developing the team, implementing company policies, and maintaining store standards.
Responsibilities- Consistently achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver excellent customer service and build loyal customer relationships.
- Ensure the store is guest-ready and provides a welcoming environment.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge.
- Drive repeat business by providing a unique and elevated client experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand values.
- Initiate regular client contact and follow up on sales and inquiries.
- Foster a culture of collaboration and open communication.
- Maintain a learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to exceed client expectations and deliver excellence.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset with a passion for the Marc Jacobs brand.
- Excellent organizational and time management skills.
- Proficiency in operating a POS system and Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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