Sales Supervisor - Denver Premium Outlet

As a Sales Supervisor at the Denver Premium Outlet, you will play a crucial role in supporting the management team with the daily operations of the store. Your responsibilities will include driving sales, delivering exceptional customer service, and coaching and developing the team to ensure the store meets its goals.

• Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
• Lead the sales floor to provide an excellent customer experience and build loyal customer relationships.
• Ensure the store is guest-ready, creating a welcoming environment for clients.
• Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
• Illustrate the client journey and core behaviors needed for a unique and elevated experience.
• Demonstrate deep knowledge of Marc Jacobs products and brand values.
• Initiate regular client contact and follow up on sales, events, or inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a learning attitude by seeking and receiving feedback.
• Open and close the store according to procedures.
• Ensure the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

• 3+ years of experience in retail, sales, or a related field with a focus on customer service.
• Prior leadership experience is strongly preferred.
• Experience in generating sales and developing client relationships.
• Strong verbal and written communication skills.
• Ability to deliver excellence and exceed client expectations.
• Entrepreneurial spirit and openness to change and new opportunities.
• Creative and innovative mindset with a passion for the Marc Jacobs brand.
• Excellent organizational, follow-up, and time management skills.
• Proficiency in operating a POS system and Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.