SummaryAs a Sales Supervisor at Lenox Square, you will support management in all aspects of the store, including driving sales, providing exceptional customer experience, and coaching and developing the team. You will implement and enforce company policies and procedures, corporate directives and initiatives, and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience through a customer-first mindset.
- Ensure the store is always guest-ready, providing a welcoming environment.
- Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
- Illustrate the different stages within the client journey to provide a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
- Initiate regular client contact and provide prompt follow-up on all sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Open and close the store according to Marc Jacobs procedure.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
- Prior leadership experience strongly preferred.
- Experience in generating sales and developing client relationships.
- Demonstrated verbal and written communication skills.
- Passion for the Marc Jacobs brand and product offering.
- Computer skills, including operating a POS and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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