SummaryAs a Sales Supervisor at the Locust Grove Outlet, you will support the management team in driving sales and providing exceptional customer service. You will play a key role in coaching and developing the team, ensuring the store operates smoothly and meets company standards.
Responsibilities- Consistently achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest-ready and provides a welcoming environment.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge.
- Illustrate the client journey and core behaviors needed for an elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand values.
- Initiate regular client contact and follow-up on sales and inquiries.
- Foster a culture of collaboration and open communication.
- Maintain a learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail or sales with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and developing client relationships.
- Strong verbal and written communication skills.
- Ability to exceed client expectations with passion and empathy.
- Entrepreneurial spirit and openness to change.
- Creative and innovative mindset.
- Excellent organizational and time management skills.
- Passion for the Marc Jacobs brand and products.
- Proficiency in operating a POS and Microsoft Office suite.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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