Sales Supervisor

Summary

The Sales Supervisor supports store management with daily operations, sales performance, and exceptional customer experiences. This role leads the sales floor, develops client relationships, and coaches the team while maintaining store standards.

Responsibilities

• Achieve or exceed individual and store sales goals and commercial KPIs.
• Lead the sales floor to deliver an elevated customer experience and build loyal client relationships.
• Provide styling expertise, seasonal trend guidance, and product knowledge to build sales.
• Contact clients and follow up promptly on sales, events, and inquiries.
• Support team collaboration, communication, and ongoing learning.
• Open and close the store, maintain organized sales and stock areas, and follow company policies and procedures.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience preferred.
• Experience generating sales and building client relationships.
• Strong communication, organization, follow-up, and time management skills.
• POS and Microsoft Office skills; flexibility to work evenings, weekends, and holidays.