Sales Supervisor - McArthurGlen Designer Outlet

Summary

The Sales Supervisor supports store management with daily operations, sales performance, and delivering an exceptional customer experience. This role leads the sales floor, develops client relationships, and helps coach and develop the team while maintaining store standards.

Responsibilities

• Achieve or exceed individual and store sales goals and commercial KPIs.
• Lead the sales floor and deliver elevated customer service, styling expertise, and product knowledge.
• Build client relationships through regular contact and timely follow-up on sales, events, and inquiries.
• Support team collaboration, coaching, and development in partnership with management.
• Open and close the store, maintain organized sales and stock areas, and follow company policies and procedures.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience is strongly preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up, and time-management skills.
• Computer skills, including POS systems and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.