Sales Supervisor - Merrimack

Summary

The Sales Supervisor supports store management in day-to-day operations at the Merrimack Premium Outlet, driving sales, delivering exceptional customer experiences, and coaching the team to maintain store standards and implement corporate directives.

Responsibilities

• Achieve or exceed individual and store sales and commercial KPIs
• Lead the sales floor to deliver an excellent customer experience
• Ensure the store is guest ready and welcoming
• Provide styling expertise and product knowledge to build sales
• Drive client journey behaviors to encourage repeat business
• Maintain organized sales floor and stockroom
• Open and close the store per company procedures
• Foster collaboration and open communication with colleagues and management
• Adhere to company policies and procedures

Requirements

• 3+ years experience in retail, sales, or related customer service role
• Prior leadership experience strongly preferred
• Experience generating sales and developing client relationships
• Strong verbal and written communication skills
• Excellent organizational, follow-up, and time management skills
• Passion for the brand and product offering
• Computer skills including POS and Microsoft Office
• Flexibility to work evenings, weekends, and holidays