SummaryAs a Sales Supervisor at Givenchy's Miami Design District boutique, you will lead a dynamic sales team to achieve sales goals and provide exceptional customer service. You will manage floor supervision, client relationships, and operational tasks to ensure the highest level of service and efficiency.
Responsibilities- Meet sales goals set by HQ and empower the sales team to achieve maximum results.
- Manage client relationship resources to provide elevated service to all clients.
- Maintain the highest degree of customer service and assist associates with customer service issues.
- Utilize POS system for inventory management and ensure store operations adhere to company policies.
- Administer follow-up and paperwork accurately and timely.
- Demonstrate leadership by developing and motivating staff through goal setting and regular meetings.
- Supervise team, implement company policies, and ensure proper disciplinary procedures.
- Coach associates to enhance clienteling abilities and ensure grooming standards are met.
- Identify training needs in partnership with the store manager and streamline communication with management.
- Participate in producing and analyzing store business reports.
Requirements- 5+ years of experience in a luxury retail setting with emphasis on sales and operations.
- Proficiency in general software (Word, Excel) and ability to learn new software as needed.
- Foreign language skills are a plus.
- Action-oriented, customer service oriented, and socially perceptive.
- Strong problem-solving skills and excellent communication abilities.
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