SummaryAs a Sales Supervisor at Ontario Mills, you will support the management team in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will implement company policies and ensure store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets.
- Lead the sales floor to deliver excellent customer experiences and build loyal relationships.
- Ensure the store is guest-ready and welcoming.
- Build sales by being an expert in styling, trends, and product knowledge.
- Illustrate the client journey and provide elevated experiences to drive repeat business.
- Demonstrate deep knowledge of Marc Jacobs products and brand.
- Initiate regular client contact and follow-up on inquiries.
- Foster a culture of collaboration and open communication.
- Maintain a learning attitude and seek feedback.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are organized.
- Adhere to company policies and procedures.
Requirements- 3+ years of experience in retail or sales with a focus on customer service.
- Prior leadership experience preferred.
- Experience in generating sales and developing client relationships.
- Strong verbal and written communication skills.
- Passion for delivering excellent client experiences.
- Entrepreneurial spirit and openness to change.
- Creative and innovative mindset.
- Excellent organizational and time management skills.
- Passion for the Marc Jacobs brand.
- Proficiency with POS systems and Microsoft Office.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.
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