Sales Supervisor

As a Sales Supervisor in Vancouver, you will lead the sales floor to ensure a consistent and memorable customer shopping experience. You will partner with the General Manager and Assistant Manager to learn leadership roles, positively influence the sales team, and drive sales.

• Take a proactive approach to self-development and actively engage in feedback sessions.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Commit to all training tools provided, including customer excellence and product knowledge.
• Support and promote new business initiatives to the sales team.
• Demonstrate professional etiquette through integrity, honesty, and respect.
• Build on personal sales experience to become a more effective store leader.
• Uphold customer service and training standards in the store.
• Develop a proactive clientele business through social engagement and relationship skills.
• Deliver value-added services to enhance customer experience.
• Maintain merchandise according to visual presentation standards.
• Participate in merchandising activities, including stock maintenance and floor changeovers.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures and manage returns and exchanges in the absence of a manager.
• Partner with managers to check task tracker and retail web for updates.
• Manage, mentor, and coach the sales team to expand their clientele and maximize sales.
• Support the management team with daily tasks and communicate tasks to management and associates.

• College Degree or equivalent experience.
• Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses.
• Strong business acumen.
• Enthusiasm and ability to maintain an environment consistent with RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation, and staff development skills.
• Strong communication and interpersonal skills.