SummaryAs a Sales Supervisor at St. Johns Town Center, you will play a key role in supporting the management team with the daily operations of the store. Your responsibilities will include driving sales, providing exceptional customer service, and coaching and developing the team to ensure the store meets its goals.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest-ready, creating a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed for an elevated experience to encourage repeat business.
- Demonstrate deep knowledge of Marc Jacobs products and brand values.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking feedback from colleagues and management.
- Open and close the store according to company procedures.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and building client relationships.
- Strong verbal and written communication skills.
- Ability to deliver excellence and exceed client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset with a willingness to embrace disruptive ideas.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offerings.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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