SummaryAs a Sales Supervisor at the Vacaville Outlet, you will support the management team in all aspects of store operations, including driving sales, providing exceptional customer service, and coaching the team. You will be responsible for implementing company policies and ensuring store standards are maintained.
Responsibilities- Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest-ready, creating a welcoming environment for clients.
- Establish yourself as an expert in styling, seasonal trends, and product knowledge to drive sales.
- Illustrate the client journey and core behaviors needed for a unique and elevated experience.
- Demonstrate deep knowledge of Marc Jacobs products and brand DNA.
- Initiate regular client contact and follow up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a learning attitude by seeking and receiving feedback.
- Open and close the store according to procedures.
- Ensure the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 3+ years of experience in retail, sales, or a related field with a focus on customer service.
- Prior leadership experience is strongly preferred.
- Experience in generating sales and developing client relationships.
- Strong verbal and written communication skills.
- Passion for delivering excellence and exceeding client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creative and innovative mindset, promoting curiosity and collaboration.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and products.
- Proficiency in operating a POS system and Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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