Summary
Retail Sales Supervisor supporting store operations at the Vancouver Outlet focused on driving sales, delivering exceptional customer experiences, coaching and developing the sales team, and ensuring store standards and company policies are maintained.
Responsibilities
- Achieve or exceed individual and store sales and commercial KPIs
- Lead the sales floor to deliver a customer first experience and build customer relationships
- Maintain a guest ready environment where clients feel welcomed
- Build sales through styling expertise seasonal trends and product knowledge
- Manage client journey stages and behaviors to drive repeat business
- Initiate client contact and follow up on sales events and inquiries
- Open and close the store according to company procedure
- Ensure sales floor and stockroom are well organized
- Adhere to company policies and procedures
Requirements
- 3+ years experience in retail sales or industry adjacent roles with focus on customer service
- Prior leadership experience strongly preferred
- Experience generating sales and developing client relationships
- Demonstrated verbal and written communication skills
- Strong organizational follow up and time management skills
- Computer skills including POS and Microsoft Office navigation
- Passion for the brand and product offering
- Flexibility to work evenings weekends and holidays
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