Summary
The Sales Supervisor supports store management in day to day operations, drives sales and provides exceptional customer experience while coaching and developing the team. This role enforces company policies and procedures, implements corporate initiatives, and maintains store standards to ensure a welcoming retail environment.
Responsibilities
- Achieve or exceed individual and store sales and commercial KPIs
- Lead the sales floor to deliver an excellent customer experience
- Ensure the store is guest ready and welcoming
- Build sales through styling expertise and product knowledge
- Manage stages of the client journey to drive repeat business
- Initiate regular client contact and follow up on sales and inquiries
- Foster collaboration and open communication with colleagues and management
- Open and close the store according to procedure and maintain organized sales floor and stockroom
- Adhere to all company policies and procedures
Requirements
- 3 years experience in retail, sales, or industry adjacent role focused on customer service
- Prior leadership experience strongly preferred
- Proven ability to generate sales and develop client relationships
- Demonstrated verbal and written communication skills
- Excellent organizational, follow up, and time management skills
- Passion for the brand and product knowledge
- Computer skills including POS and Microsoft Office
- Flexibility to work retail schedule including evenings, weekends and holidays
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