SummaryAs a Sales Support - Client Contact Centre team member at Tiffany & Co. in Vancouver, you will embody the Tiffany brand in every client interaction during the holiday season. You will be a positive brand ambassador, ensuring memorable experiences for clients and contributing to the luxury jeweler's legacy of beauty and joy.
Responsibilities- Act as an effective brand ambassador, warmly welcoming clients and ensuring memorable experiences.
- Enhance client experiences with hospitality and store amenities to positively impact sales and service.
- Assist with engraving stations and manage floor waiting lists as needed.
- Maintain a fully stocked, orderly, and clean hospitality area.
- Communicate potential service issues with management.
- Support the sales team with boxing, wrapping, and replenishing supplies, and perform POS functions.
- Assist the operations team with policies, procedures, and after-sales servicing.
- Participate in inventory management and special projects.
Requirements- Ability to work non-traditional hours, including nights, weekends, and holidays.
- Previous experience in retail, luxury retail, or client-related fields such as hospitality.
- Strong verbal and written communication skills and client service abilities.
- Capability to prioritize tasks while managing multiple responsibilities.
- Ability to work with a diverse client base in a fast-paced, changing environment.
- Authorization to work in Canada.
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