SummaryAs a Sample Specialist at Kering Eyewear, you will support regional sample operations, ensuring a seamless, timely, and efficient process. You will work closely with supply chain, planning, and logistics teams to uphold operational excellence and compliance with corporate policies.
Responsibilities- Manage and execute the regional sample process, ensuring adherence to company policies.
- Coordinate sample logistics for brand ambassadors and new releases, working with HQ and Logistics to place orders in SAP.
- Process Brand Ambassador sample returns.
- Support sample order management, working with local planning, logistics, and the HQ Samples Team.
- Collaborate with sales teams and event organizers to understand sample needs, track requests, and ensure materials are available and in optimal condition.
- Support quarterly sample recalls, maintaining optimal inventory levels.
- Attend on-site event logistics, facilitating smooth sample presentation and handling during commercial events.
- Analyze and report the annual sample gap based on inventory consolidation and reconciliation.
- Present quarterly key findings within sample management to the business.
- Maintain and analyze monthly samples-related KPIs to support data-driven decision-making.
- Provide monthly updates to Senior Director of Customer Operations for NA.
- Annually manage and facilitate the Sample budget for HQ in alignment with commercial team.
- Update Sample management mapped process and procedure flows.
- Identify and implement process improvements to enhance efficiency and accuracy.
- Conduct training sessions on sample policies and procedures.
- Ensure the accuracy and integrity of customer master data by maintaining up-to-date records.
Requirements- 3+ years of experience in a B2B fashion or similar environment.
- Experience in sales support, logistics, or sample management preferred.
- Experience with SAP implementation and/or usage is an advantage.
- Bachelor’s degree in Business or relevant field preferred.
- Advanced level of Excel.
- Dedicated self-starter with strong attention to detail and follow-up.
- Excellent communicator, both verbal and written.
- Strong organizational skills and the ability to handle multiple deadlines in a fast-paced environment.
- Attention to detail with accuracy and consistency.
- Proficient with Tableau, Microsoft Dynamics, or Data Visualization is a plus.
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