Seasonal Coordinator - Client Relations Center

Summary

The Seasonal Coordinator - Client Relations Center supports Hermes.com and flagship boutique clients via phone email and live chat, delivering elevated luxury client service and assisting with order placement and issue resolution. This is an onsite seasonal role based at the Beverly Hills corporate office from January 5 2026 through March 31 2026 and requires flexibility across Monday through Sunday schedules. The coordinator collaborates with internal partners to resolve client inquiries while maintaining brand standards confidentiality and professionalism.

Responsibilities

• Answer phone email and live chat inquiries with impeccable verbal and written communication
• Place online orders follow up on pending orders and resolve delivery issues
• Respond to client voicemails and ensure timely issue resolution
• Collaborate with US flagship boutiques and internal teams to exceed client expectations
• Display product knowledge and convey the house style values and vision
• Maintain confidentiality and adhere to company policies and data protection standards
• Offer tailored solutions and recommendations to foster long term customer loyalty
• Adapt in a fast paced environment handling complex requests with discretion

Requirements

• 1-2 years experience in a call center or customer service role or comparable internships
• Experience in luxury retail hospitality or high end customer service
• Familiarity with CRM systems call center software and Microsoft Excel and Word
• Strong verbal written communication multitasking and problem solving skills
• High level of attention to detail and ability to exercise sound judgment
• Open availability including weekends with flexibility to meet business needs
• Team oriented with ability to assist peers and mentor new members
• Bilingual English Spanish is a plus