Seasonal Customer Service Representative - Ala Moana

Summary

Provide friendly customer service and support in a busy store environment, assisting customers with transactions, using store technologies, and resolving issues while maintaining security and privacy of customer information. This seasonal role requires flexibility in scheduling and strong teamwork to promote programs such as rewards initiatives.

Responsibilities

• Assist customers with a variety of transactions and service needs
• Demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolution
• Protect customer information through compliant handling and education
• Promote and motivate adoption of store programs such as rewards
• Work flexible hours with schedules that vary by week based on business needs
• Handle merchandise including lifting items up to 25 pounds and frequent movement

Requirements

• Ability to build relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs