Seasonal Customer Service Representative - Ala Moana

Summary

Seasonal customer service role focused on delivering exceptional, problem-solving support to customers in a fast-paced store environment. The role requires proficiency with multiple operating systems, strong communication and interpersonal skills, and the ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless friendly experience
• Demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely effective resolutions
• Ensure security and privacy of customer information through compliance and issue resolution
• Promote initiatives such as the store rewards program
• Build trust and positive relationships with customers peers and leadership
• Perform physical tasks including lifting reaching bending and handling merchandise

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and high level of ownership
• Willingness to work a flexible schedule based on department needs
• Ability to continuously move 6-8 hours per shift and lift up to 25 pounds