Seasonal Customer Service Representative - Barton Creek Square Mall

Summary

Provide friendly, solutions-focused customer service by assisting with returns, exchanges, order pickup, and transactions. Build trust with customers and teammates while supporting Nordstrom services and a positive store experience.

Responsibilities

• Understand customer needs and own interactions from start to finish.
• Resolve customer concerns, returns, and exchanges with empathy and sound judgment.
• Support order and pickup inquiries and accurately process transactions and ticketing.
• Build relationships with teammates and contribute to a team-focused environment.
• Protect customer information and promote loyalty initiatives, tools, and services.
• Train new employees on POS and register procedures.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Ability to prioritize tasks, follow through, and work in a fast-paced environment.
• Ability to move continuously for 6-8 hours per shift and frequently bend, twist, squat, reach, and handle merchandise.
• Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally.