Seasonal Customer Service Representative - Bellevue Square

Summary

Provide friendly customer service and support the Nordstrom customer experience. Resolve returns and inquiries, assist with order pickup, process transactions accurately, and help train new employees.

Responsibilities

• Understand customer needs and manage service interactions, returns, exchanges, and order pickup inquiries.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using POS and store systems.
• Build positive relationships with customers and teammates, and support register training for new hires.
• Protect customer information and promote loyalty programs, tools, software, and services.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Ability to train others on POS and register functions and prioritize tasks in a fast-paced environment.
• Ability to move continuously for 6-8 hours per shift, handle merchandise, and lift up to 25 pounds occasionally.