Seasonal Customer Service Representative - Mall Of America

Summary

Seasonal customer service role focused on delivering seamless friendly experiences, resolving customer issues, and supporting store technologies and initiatives. The schedule varies by week to meet business needs and requires flexibility and strong interpersonal skills.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Provide timely resolution to customer situations and defuse escalations
• Demonstrate expertise in store technologies and multiple operating systems
• Ensure security and privacy of customer information through compliance
• Motivate customers to adopt company programs such as rewards
• Foster trust, teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced retail environment
• Work a flexible schedule based on department needs

Requirements

• Customer obsessed with strong relationship building skills
• Proficiency in MS Windows, iOS and Android or similar systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize tasks and work under pressure
• Accountability, initiative and high level of ownership
• Willingness to work variable and flexible hours