Seasonal Customer Service Representative

Summary

Seasonal customer service role focused on delivering friendly, problem solving support to customers in a store environment. The role requires technology proficiency, strong interpersonal skills, and flexibility to work variable schedules based on business needs.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless experience
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information through education and compliance
• Motivate customers to adopt programs such as the rewards program
• Foster teamwork and positive relationships with peers and leadership
• Perform physical tasks including bending, reaching and lifting merchandise as needed

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android
• Clear and effective communication with strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs
• Ability to continuously move for 6-8 hours and lift items up to 25 pounds