Seasonal Customer Service Representative - Oak Park Mall

Summary

Seasonal customer service role in a mall store focused on delivering friendly, efficient support across customer transactions and store technologies. The position requires flexibility in scheduling and the ability to handle physical tasks and varied customer situations while promoting store initiatives.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless experience
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse and resolve customer situations in a timely manner
• Ensure security and privacy of customer information
• Promote programs such as the rewards program to customers
• Work varied hours and schedules based on business needs
• Support teamwork and positive relationships with peers and leadership

Requirements

• Ability to build effective relationships with customers and team members
• Proficiency with MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and high level of ownership
• Ability to work a flexible schedule
• Physical ability to move continuously 6-8 hours and lift up to 25 pounds occasionally