Seasonal Customer Service Representative - The Shops At La Cantera

Summary

Provide friendly customer service and resolve customer issues in a retail store environment. Demonstrate proficiency with store technologies and support initiatives such as the rewards program while maintaining customer privacy and security. Work a variable schedule based on business needs during the seasonal period.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely effective resolution
• Ensure security and privacy of customer information through compliance and resolution
• Motivate and inspire others to adopt store initiatives such as the rewards program
• Build trust and positive relationships with team members and customers
• Work varying hours and schedules depending on department needs

Requirements

• Ability to effectively build relationships with customers peers and leadership
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs