Seasonal Phone Ambassador - 59Th Street

Summary

Seasonal Phone Ambassador responsible for handling inbound and outbound calls for a retail location during peak season. Role focuses on providing timely assistance to callers, supporting store operations, and ensuring a positive customer experience over the phone. Position is part time and based at the 59th Street store.

Responsibilities

• Answer and route incoming customer calls professionally
• Place outbound calls to follow up on inquiries or appointments
• Provide product and store information to callers
• Assist with reservation or appointment scheduling as needed
• Document call details and update relevant systems accurately
• Coordinate with store staff to resolve customer issues
• Manage phone queues during high volume periods

Requirements

• Previous customer service or phone support experience preferred
• Strong verbal communication skills
• Ability to multitask and remain organized under pressure
• Professional telephone etiquette and problem solving skills
• Reliable availability for part time seasonal schedule
• Basic computer literacy to use phone and scheduling systems