Seasonal Sales Support - West Hartford

Summary

The Operations Professional is a seasonal, back-of-house role supporting store operations for a luxury jewelry retailer. The position focuses on order fulfillment, inventory management, repairs and shipping to ensure operational efficiency and support sales. Strong communication, problem solving and the ability to work retail hours are required to deliver excellent client service.

Responsibilities

• Execute daily operations tasks including order fulfillment, shipping, receiving and replenishment.
• Monitor, reconcile and report inventory discrepancies using company systems and reports.
• Clean and prepare merchandise, process jewelry repairs and handle transfers.
• Support Sales Professionals by responding to phone and email inquiries and assisting with client requests.
• Partner with management and corporate partners to resolve operational issues and improve processes.
• Maintain store amenities and hospitality standards to support the client experience.

Requirements

• Strong analytical skills with attention to detail and organization.
• Proficiency in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Flexibility to perform varied tasks based on business needs and strong problem-solving skills.
• Authorization to work in the United States.
• Preferred: College/university degree or GIA coursework/graduate gemologist credentials.