Summary
Sales Ambassador responsible for delivering exceptional customer service and cultivating lasting client relationships while representing a luxury lifestyle brand. This role focuses on personalized styling, clienteling using digital tools, supporting sales goals, and coaching peers to uphold brand standards and drive store performance.
Responsibilities
- Deliver exceptional customer service and personalized styling recommendations.
- Drive sales and support achievement of monthly and annual sales plans.
- Leverage digital tools and CRM to capture customer data and enhance clienteling.
- Coach and guide Brand Ambassadors to improve customer centric behaviors.
- Maintain store visual standards and uphold brand policies and procedures.
- Participate in store initiatives, community outreach, and team training.
- Balance tasks while prioritizing the customer experience.
- Support talent sourcing and provide feedback to management on category opportunities.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication and interpersonal skills with customers and team members.
- Ability to operate register and be on feet for extended periods.
- Ability to lift up to 30 lbs and navigate the sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, and weekends.
- Experience using digital selling tools preferred.
- Ability to build and maintain positive working relationships with customers and coworkers.
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