Summary
Sales Ambassador responsible for delivering exceptional customer service and personalized styling while driving sales and nurturing client relationships. Role involves supporting team goals, coaching brand ambassadors, utilizing digital tools for clienteling, and maintaining store standards to represent the brand experience.
Responsibilities
- Deliver exceptional customer service with detailed product knowledge and styling recommendations.
- Strategize personal business growth and leverage digital tools to enhance clienteling and outreach.
- Support team in achieving monthly, quarterly, and annual sales plans and KPIs.
- Coach and guide Brand Ambassadors to improve customer centric behaviors and relationship building.
- Utilize CRM tools to capture customer data and support clienteling initiatives.
- Participate in store and company initiatives and community outreach.
- Maintain store visual standards using company guidelines.
- Support talent sourcing and engage in team training to execute business results.
Requirements
- Sales experience in a complex high-volume or high-profile specialty environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register, stand, move, and walk for multiple hours and work a flexible schedule including evenings and weekends.
- Ability to lift up to 30 lbs and maneuver around sales floor and stock areas.
- Experience using digital selling tools preferred.
- Ability to build and maintain positive working relationships with customers and co-workers.
- Comfort using CRM and data capture tools to support client relationships.
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