Summary
The Selling And Service Assistant provides clerical and sales support for front and back of house boutique operations, ensuring accuracy of transactions and high levels of client service in a fast paced luxury environment. This role supports POS processing, after sales administration, stockroom tasks, and assists the sales team under the direction of management.
Responsibilities
- Process and accurately record point of sale transactions and assist with opening and closing procedures
- Greet clients, offer assistance, and provide wrapping and packaging at point of sale
- Support sales team with merchandising, returning merchandise to floor, and retrieving stock
- Maintain selling floor standards and ensure supplies and presentation are stocked and organized
- Assist with stockroom operations including replenishment, tagging, and ticketing
- Support after sales services by logging repairs and contacting clients
- Maintain accurate CRM records of purchase history and client interactions
- Answer phones and provide timely friendly customer service
- Perform other duties as assigned by supervisor
Requirements
- Minimum 1 year retail experience, luxury environment preferred
- Experience with POS and cash handling strongly preferred
- Strong communication and customer service skills
- Ability to multi task, be detail oriented, and stay organized
- Basic computer skills including Microsoft Office
- Ability to handle difficult situations with composure
- Ability to lift up to 25 lbs without assistance
- Willingness to support both front of house and back of house duties
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