SummaryAs a Selling Supervisor at North Park Mall, you will play a pivotal role in delivering exceptional customer experiences and driving sales in a luxury retail environment. You will mentor and lead the sales team, ensuring the Givenchy selling ceremony is executed flawlessly to enhance client satisfaction and loyalty.
Responsibilities- Consistently achieve and exceed monthly and annual sales targets.
- Maintain personal accountability for individual performance objectives.
- Apply an omni-channel approach to recommend merchandise across all channels.
- Stay up to date with current market trends and competitors.
- Maintain understanding of the brand’s product knowledge for all product categories.
- Demonstrate and implement the Givenchy Selling philosophy and ceremony.
- Mentor and train new hires and encourage team collaboration.
- Embody the Givenchy brand in every customer interaction.
- Deepen and develop relationships with clients to drive loyalty and spend.
- Cultivate new and existing guests with ongoing communication.
- Capture customer data through client discovery.
- Implement best practices by optimizing hospitality and store amenities.
- Drive business by being a styling visionary of seasonal product and key business essentials.
- Take proactive actions on client feedback.
- Identify loyal clients’ passions and social involvement for CSR opportunities.
- Perform other duties as assigned, including operations, visual merchandising, and inventory control.
Requirements- 3-5 years of retail, hospitality, or cross-industry experience.
- Bachelor’s degree preferred.
- Excellent communication skills in verbal, written, and listening.
- Advanced knowledge of Microsoft Office, Outlook, and ZOOM tools.
- Experience managing multiple commitments to clients, teams, and operations.
- Key Holder experience.
- Multilingual is a plus.
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