SummaryAs a Senior Client Advisor at Las Vegas Crystals, you will be a top seller in the store, building strong relationships with clients and guiding them through the brand's values and heritage. You will strive to achieve individual and team results, occasionally acting as the Manager on Duty, while coaching and guiding the sales team to ensure store operations meet brand standards.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive and exceed individual and store sales objectives, including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment.
- Enhance team performance by guiding and coaching, sharing knowledge and best practices.
- Capture quality client information to build relationships and personalize future client development opportunities.
- Develop long-lasting client relationships using the company’s clienteling program and initiatives.
- Drive business through active client outreach and appointment selling.
- Attract new clients by acting as a Brand Ambassador through community networking.
- Discuss fashion trends and luxury market developments with clients, enhancing brand knowledge.
- Supervise the sales floor and act as MOD when required.
- Responsible for opening and closing procedures and holding store keys as needed.
- Support and maintain company visual merchandise presentation standards.
- Assist in inventory preparation and execution.
- Collaborate with all store teams to maintain a professional and productive work environment.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people in various contexts.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs/trends with senior leadership.
- Adaptability to work in a fast-moving and dynamic environment.
- Flexibility to work a schedule based on business needs, including evenings, weekends, and holidays.
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