Summary
The Senior Client Advisor represents CELINE and ensures clients receive an experience aligned with the brand's standards. The role builds lasting client relationships, drives sales, and supports store management in fostering a client-centric team.
Responsibilities
- Achieve individual and team sales objectives and support colleagues in their sales efforts.
- Welcome and advise clients across the brand's product categories, using advanced clienteling skills to develop relationships and recruit new clients.
- Maintain strong brand and product knowledge and contribute to overall store objectives.
- Assist management with floor leadership, stock operations, and opening and closing duties.
- Mentor team members and support the onboarding of new employees.
- Support stock and store operations, visual merchandising, and after-sales activities as needed.
Requirements
- Business school, university education, or equivalent experience.
- At least 5 years of retail experience, focused on sales; luxury experience is preferred.
- Demonstrated success managing a multi-million-dollar client book through relationship building.
- Strong client service, communication, problem-solving, and results-oriented skills, with an appreciation for luxury products and design.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
