Summary
The Senior Client Advisor provides a memorable luxury client experience while supporting boutique leadership through coaching, operational excellence, and maintaining brand standards. The role involves driving sales KPIs, mentoring team members, acting as manager on duty when required, and managing client relationships and CRM activities.
Responsibilities
- Deliver impeccable, personalized service to clients and act as a brand ambassador
- Coach and mentor sales team members and share best practices
- Drive individual and store KPIs including appointments, conversion, repurchase rate, and UPT
- Build and maintain a strong client portfolio through proactive outreach and CRM upkeep
- Act as manager on duty overseeing floor operations and team coordination
- Execute opening and closing procedures and hold store keys as needed
- Support visual merchandising standards and inventory processes
- Provide insights into fashion trends and luxury market developments
- Perform additional duties to ensure boutique operational excellence
Requirements
- Minimum 3 years of luxury retail sales experience
- Experience with women’s and men’s ready to wear
- Strong written and verbal communication skills
- Results driven with demonstrated leadership and coaching abilities
- Ability to tailor client experiences and execute the sales ceremony
- Comfortable in a fast paced retail environment
- Flexible availability including evenings, weekends, and holidays
- Familiarity with CRM tools and client data enrichment
We have summarized this job description for you, click apply to see more details from the employer.
