SummaryAs a Senior Client Advisor at Gucci Bellagio, you will play a crucial role in driving sales, training Client Advisors, and managing daily store operations. You will act as a brand ambassador, promoting Gucci's values and ensuring exceptional client service.
Responsibilities- Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
- Partner with the Team Manager for real-time coaching and feedback to meet business goals.
- Facilitate training and onboarding for Client Advisors, ensuring brand initiatives are understood.
- Provide exceptional client service and exceed shopping needs as a role model.
- Drive individual KPI goals and maintain high standards of customer service.
- Perform floor leadership duties, including opening/closing the store and managing coverage.
- Support daily store operations and handle difficult client issues as the first point of contact.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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