SummaryAs a Senior Client Advisor at the Beverly Center, you will be a top seller and natural relationship builder with outstanding commercial ability. You will guide clients through the brand's values and heritage, striving to achieve individual and team results while acting as the Manager on Duty when needed. Your role includes coaching the sales team and ensuring store operations meet brand standards.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive and exceed individual and store sales objectives, ensuring the highest level of customer service.
- Enhance team performance by guiding and coaching, sharing knowledge and best practices.
- Capture quality client information to build relationships and personalize future client development.
- Develop long-lasting client relationships using the company’s clienteling program.
- Drive business through active client outreach and appointment selling.
- Act as a Brand Ambassador by networking within the community.
- Discuss fashion trends and developments in the luxury market with clients.
- Supervise the sales floor and act as MOD when required.
- Responsible for opening and closing procedures and holding store keys.
- Support visual merchandise presentation standards and inventory preparation.
- Maintain a professional and productive work environment.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs with senior leadership.
- Flexibility to work in a fast-moving and dynamic environment.
- Adaptability to different customers.
- Flexible schedule including evenings, weekends, and holidays.
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