Summary
The Senior Client Advisor will assist the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and supporting daily store operations while representing the brand with exceptional client service and leadership.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in development and onboarding of new Client Advisors and facilitate training
- Deliver exceptional client service by greeting listening and assisting clients to exceed shopping needs
- Act as a Brand Ambassador to attract new clients through community networking
- Drive and exceed individual KPI goals through high quality sales and service
- Perform floor leadership duties including opening closing and organizing coverage
- Uphold visual display standards and contribute to store operations when management is not present
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail luxury retail or service industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and deliver measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness strong business acumen and passion for the fashion industry
- Flexibility to work retail schedule including evenings weekends and holidays
- Authorized to work in the United States
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