SummaryAs a Senior Client Advisor at Gucci Boston Copley, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, and managing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance and customer-centric service.
- Partner with the Team Manager for real-time coaching and feedback to achieve business goals.
- Ensure consistent onboarding and training for Client Advisors in collaboration with store management.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Drive and exceed individual KPI goals with high-level customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Support daily store operations and uphold Gucci visual standards.
- Be the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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