Summary
The Senior Client Advisor oversees the client advisor team in partnership with store leadership, driving sales performance and key indicators while delivering a sophisticated luxury client experience. This role focuses on team development, personalized styling, client portfolio cultivation, and upholding Maison standards and operational procedures.
Responsibilities
- Manage and lead the client advisor team to achieve individual and store sales targets.
- Train new advisors and provide ongoing development and coaching.
- Create and maintain a positive, collaborative work environment.
- Deliver outstanding client service and after-sale support.
- Cultivate and grow a proactive client portfolio to drive repeat business.
- Drive performance to exceed KPIs through a business-minded, entrepreneurial approach.
- Create personalized looks and styling recommendations for clients.
- Effectively use available tools and technologies to optimize sales opportunities.
- Support front- and back-of-house teams and uphold company policies and standards.
Requirements
- Professional experience in fashion & accessory retail, luxury hospitality, or customer service.
- Proven leadership and team management skills with the ability to motivate others.
- Passion for fashion, strong personal taste, and styling ability.
- Business mindset and entrepreneurial spirit with a focus on sales and KPIs.
- Team-centric attitude, proactive problem-solving, and adaptability to change.
- Comfortable using digital tools and quick to learn new technologies.
- Ability to multitask and prioritize in a fast-paced retail environment.
- Excellent written, oral, and listening skills in English and the local language.
