Senior Client Advisor - Costa Mesa

Summary

Senior Client Advisor responsible for achieving boutique sales goals while delivering exceptional client experiences for high net worth and international clientele. Role includes cultivating a loyal client network, representing the brand story and standards, and supporting boutique operations and presentation.

Responsibilities

• Achieve monthly and annual boutique sales targets in line with brand strategy
• Cultivate and develop a network and loyal clientele
• Provide excellent customer service and after sales experience
• Deliver bespoke experiences for ultra high net worth clients
• Generate new business through events, social functions and outreach
• Manage CRM activities, communications and reporting
• Maintain boutique presentation and secure merchandise
• Participate in meetings, inventory cycles and daily operations
• Assist colleagues with customer service tasks and back of house activities

Requirements

• Bachelor’s degree or equivalent preferred
• Relevant retail sales experience with luxury or high watchmaking clientele
• Comfortable engaging with ultra high net worth international clients
• Excellent interpersonal, communication and organizational skills
• Ability to work in a fast paced boutique environment
• Entrepreneurial, proactive and team oriented mindset
• Fluent in English; Mandarin or Spanish a plus
• Travel availability up to 40 percent