Senior Client Advisor

As a Senior Client Advisor at our Boca Raton Boutique, you will play a crucial role in driving sales and ensuring exceptional customer service. You will act as a Manager on Duty when needed, guiding the sales team and maintaining store operations to brand standards.

• Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
• Drive individual and store sales objectives, including KPIs such as Consignment, Appointments, and Repurchase Rate.
• Enhance team performance by coaching and mentoring colleagues.
• Capture client information to build relationships and personalize future client development opportunities.
• Develop long-lasting client relationships using the company’s clientele program.
• Act as a Brand Ambassador to attract new clients through community networking.
• Supervise the sales floor and act as MOD when required.
• Support visual merchandise presentation standards and inventory preparation.
• Work with store teams to maintain a professional work environment.

• 3-5 years of experience in sales roles within Luxury Retail Companies.
• Proven excellent client service skills and commercial mindset.
• Experience in training and coaching people.
• Ability to drive results through others.
• Proficient in MS Word, Excel, and Outlook.
• Ability to communicate and analyze business needs with senior leadership.
• Flexibility to work a schedule that includes evenings, weekends, and holidays.