SummaryAs a Senior Client Advisor in San Francisco, you will be a top seller in the store, building strong client relationships and driving sales. You will guide clients through the brand's values and heritage, striving to achieve individual and team results while occasionally acting as the Manager on Duty.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive and exceed individual and store sales objectives, including KPIs such as Consignment, Appointments, and Repurchase Rate.
- Enhance team performance by guiding and coaching, sharing knowledge and best practices.
- Capture quality client information to personalize future client development opportunities.
- Build long-lasting client relationships using the company’s clienteling program.
- Drive business through active client outreach and appointment selling.
- Act as a Brand Ambassador by networking within the community.
- Discuss fashion trends and developments in the luxury market with clients.
- Supervise the sales floor and act as MOD when required.
- Responsible for opening and closing procedures and holding store keys.
- Support company visual merchandise presentation standards.
- Assist in inventory preparation and execution.
- Maintain a professional and productive work environment with all store teams.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs with senior leadership.
- Adaptability to work in a fast-moving and dynamic environment.
- Flexibility to work evenings, weekends, and holidays based on business needs.
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