Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations. This role is a leadership position focused on delivering exceptional client experiences, coaching the team, and representing the brand in the marketplace.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in development and growth of team members and onboarding processes
- Deliver exceptional client service by greeting, listening, and assisting clients
- Network within the community to attract new clients and act as a brand ambassador
- Drive and exceed individual KPI goals through quality sales and service
- Perform floor leadership duties including opening and closing the store
- Maintain visual display standards and support daily store operations when management is absent
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook
- Industry awareness, strong business acumen, and communication skills
- Excellent organizational skills and passion for the fashion industry
- Flexibility to work retail schedule including evenings, weekends, and holidays
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