Senior Client Advisor - Evergreen

Summary

Front-of-house luxury sales role focused on delivering exceptional client experiences and upholding brand standards in the boutique. The Senior Client Advisor cultivates and retains a strong client portfolio, supports store KPIs, and contributes to a collaborative and professional sales environment. This role supports mentorship and career development opportunities within the boutique team.

Responsibilities

• Provide impeccable, personalized service and execute the sales ceremony for clients.
• Build and maintain client relationships through proactive outreach and CRM data enrichment.
• Drive individual and store KPIs including consignment, appointments, repurchase rate, UPT, and conversion.
• Mentor and coach team members and share product knowledge and best practices.
• Act as manager on duty when required; execute opening and closing procedures and hold store keys.
• Maintain visual merchandising standards and support inventory processes.

Requirements

• Strong communication and relationship-building skills with a passion for luxury fashion.
• Ability to tailor client experiences and deliver high-touch service.
• Experience in Women’s and Men’s Ready-to-Wear is a plus.
• Flexible availability including evenings, weekends, and holidays.