SummaryAs a Senior Client Advisor at Gucci Fontainebleau, you will play a crucial role in driving sales, training, and supervising Client Advisors, and managing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador and promoting Gucci Values within the marketplace.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business goals.
- Assist in the development and growth of your team.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training.
- Act as a role model by providing exceptional client service and demonstrating excellent product knowledge.
- Attract new clients by being a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring high-level customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Contribute to upholding the visual display of products according to Gucci standards.
- Support daily store operations in the absence of management.
- Handle difficult client issues as the first point of contact.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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